24/7 Customer Service Officer

CASE STUDY

24/7 Customer Service Officer


A leading government agency serves about 80% of Singapore’s population. Their officers would receive varied and multiple daily calls from users regarding public housing enquiries, and would often leave them unanswered due to the limited number of dedicated staff.

 

Omnitive Converse was designed to improve customer satisfaction as a 24/7 customer service officer. By understanding and conversing in natural language, the virtual assistant would address extensive queries, successfully raising the call deflection rate to a high 70%.

In our short case study, we will summarise the following:

 

  • Client background and challenge
  • Types of information handled
  • Solution design
  • Results and key metrics

 

TAIGER is a visionary Artificial Intelligence (AI) company pioneering next-generation AI solutions to process highly unstructured information with ease, accuracy and versatility for businesses to optimise operational inefficiencies and drive business value. TAIGER is currently present in Singapore, the UAE, Spain and Mexico City with more than 50 global projects. Along with IMDA’s accreditation, TAIGER has won numerous global awards and plans to change the way humans work.

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