Automated Itinerary Recommendations at Park Hotel Group

One of Asia’s leading hospitality groups, Park Hotel Group wanted to better manage the increasing volume of concierge queries from guests to both improve customer satisfaction and reduce man hours required.

To address their challenges, TAIGER built a virtual assistant, Omnitive Converse, to address hotel concierge queries in real-time and with a high quality of customer service, accounting to a reduction of 159 man-days annually.

In our short case study, we will summarise the following:

• Client background and challenge
• Types of information handled
• Solution design
• Results and key metrics

TAIGER is a visionary Artificial Intelligence (AI) company pioneering next-generation AI solutions to process highly unstructured information with ease, accuracy and versatility for businesses to optimise operational inefficiencies and drive business value. TAIGER is currently present in Singapore, the UAE, Spain and Mexico City with more than 50 global projects. Along with IMDA’s accreditation, TAIGER has won numerous global awards and plans to change the way humans work.