Omnitive Converse Vision Paper

WHITEPAPER

Omnitive Converse: A virtual assistant for connected, customer-centric organisations.


The market for chatbots and virtual assistants is growing at an exponential rate. A Gartner study in 2018, saw more than a 160% increase in client interest around implementing chatbots and associated technologies in 2018 from previous years. This increase has been driven by customer service, knowledge management and user support. Gartner forecasts that 70% of white collar workers will interact with conversational platforms on a daily basis by 2022.

“Today, chatbots are expected to relate to all users. Performing transactional functions, not just informational functions.”

With rising expectations of what chatbots should be able to do, they can no longer simply deliver answers to queries. More value must be provided, by moving beyond the role of mere bots and towards that of virtual assistants. This is why we created Omnitive Converse, to seamlessly connect each organisation through one single platform virtual assistant that is deeply inclusive, insights-driven and interoperable.

In our Omnitive Converse Vision Paper, we will cover the following:

 

  • 3 pillars of Converse and its key features
  • 4 value propositions of Converse
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