Retail Bank Digital Onboarding at Citibank USA


Retail Bank Digital Onboarding at Citibank USA

Citibank USA had an antiquated client onboarding workflow in which clients would fill in hardcopy forms and send scans of documents. The bank would process forms and documents manually, leading to high costs and long approval cycles, hurting customer satisfaction.

A solution suite spanning Omnitive’s core engines was deployed to automate the entire workflow, from the customer to the back-end administrator, reducing costs by 70%.

In our short case study, we will summarise the following:


  • Client background and challenge
  • Types of information handled
  • Solution design
  • Results and key metrics


TAIGER is a visionary Artificial Intelligence (AI) company pioneering next-generation AI solutions to process highly unstructured information with ease, accuracy and versatility for businesses to optimise operational inefficiencies and drive business value. TAIGER is currently present in Singapore, the UAE, Spain and Mexico City with more than 50 global projects. Along with IMDA’s accreditation, TAIGER has won numerous global awards and plans to change the way humans work.

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