Volunteer Management System


Volunteer Management System

A large national volunteer management agency that sought to improve the uptake of volunteers to participation groups nationally. To achieve this goal, the task at hand was to match volunteers to volunteer groups in an efficient but personalised manner.


A virtual assistant, Omnitive Converse, was deployed to function as a group recommender by interacting with users and creating a list of up to 5 personalised volunteering recommendations. Its understanding of human queries, sentiment detection, guided dialogue feature and more resulted in an elevated customer experience and high user satisfaction.

In our short case study, we will summarise the following:


  • Client background and challenge
  • Types of information handled
  • Solution design
  • Results and key metrics


TAIGER is a visionary Artificial Intelligence (AI) company pioneering next-generation AI solutions to process highly unstructured information with ease, accuracy and versatility for businesses to optimise operational inefficiencies and drive business value. TAIGER is currently present in Singapore, the UAE, Spain and Mexico City with more than 50 global projects. Along with IMDA’s accreditation, TAIGER has won numerous global awards and plans to change the way humans work.

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