Optimising processes with cognitive tools and self-service capabilities

2021.01.11

Daniel Lee

NEWS

Where traditional process automation players have struggled, TAIGER has succeeded with cognitive technologies.

Organisations are facing multiple complexities in their work today. Information, process and delivery complexity create friction and friction results in high costs to automate the complex cognitive tasks. Take the Banking and Financial Services Industry (BFSI) as an example. Valuable information is hidden and trapped in the 80% of unstructured documents that their teams work with daily. The as-is situation is for employees to manually review financial documents that could consist of hundreds of pages to pick out the valuable information.

Process complexity comes with the involvement of multiple stakeholders with different schedules, and different ways of doing things. Now with regulatory compliances more important than ever, more processes are set in place and these slow things down if done the traditional manual way. Finally, delivery complexity. With increasing operational demands, it costs more money and time for backend teams to design, develop and deliver software capabilities according to operational demands. These complexities create friction which is costly especially when one views it throughout the front, middle and back office operations. BFSIs thus, need a solution to reduce these complexities in end to end operations so as to reduce friction and reduce costs.

IDC spotlights TAIGER’s cognitive solutions

In their recent technology spotlight, IDC highlighted TAIGER as both a cognitive automation player as well as being at the frontier of creating self-service tools to support cognitively optimised processes. What does cognitive automation mean? Cognitive automation is the use of artificial intelligence to automate processes that used to be only possible for humans.

IDC argues that in the long term, broad scope process optimisation rather than narrowly defined process automation should be the objective. This combines the best of human intelligence (breadth) with machine intelligence (depth) to create processes that are both efficient and resilient to changing business requirements. The report showcases cognitive automation that goes beyond support tasks and aims to capture semantic knowledge about the entities involved and use the knowledge to further improve the scale, scope and capabilities of automation tools.

Download the report to find out more about what sets TAIGER apart and how large banks such as Banco Santander and Otkritie FC Bank are leveraging TAIGER’s unique cognitive technology.

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